Delivery Policy

At Meat Box aus, we are committed to delivering premium-quality products to your doorstep in a safe, timely, and reliable manner. Please read our delivery policy carefully before placing an order.

Delivery Areas

We currently deliver to selected locations across Australia. Delivery availability may vary depending on your postcode. If your area is outside our standard delivery zone, please contact our customer support team before placing your order.

Order Processing

• Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).

• Orders received before our daily cut-off time will be processed the same business day whenever possible.

• Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times are provided at checkout and may vary depending on your location and courier availability.

Typical delivery times are:

• Metro Areas: 1–3 business days

• Regional Areas: 2–5 business days

• Remote Areas: Delivery times may be longer depending on the destination.

Please note that delivery timeframes are estimates only and are not guaranteed.

Temperature-Controlled Shipping

All fresh and frozen products are carefully packed using insulated packaging and temperature-controlled materials to help maintain product quality during transit. We recommend that someone is available to receive the delivery, or that the package is placed in a secure location immediately upon arrival.

Delivery Charges

Delivery fees are calculated during checkout based on your delivery location and the size of your order. Any applicable shipping charges will be displayed before payment is completed.

Missed Deliveries

If no one is available to receive your order, the courier may leave the parcel in a safe location where appropriate or follow their standard delivery procedures. Once an order has been delivered according to the courier’s delivery policy, responsibility for the goods transfers to the customer.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions

• Public holidays

• Courier delays

• High seasonal demand

• Unexpected operational issues

We appreciate your patience and understanding in these situations.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at the time of ordering. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you believe there is an issue with your delivery, please contact us within 24 hours of receiving your order. Where possible, include photographs of the products and packaging to assist us in investigating the issue.

Contact Us

If you have any questions regarding delivery, shipping, or your order, please contact us:

MEATBOX AUS

Email: admin@meatboxaus.com

Our team will be happy to assist you with any delivery-related enquiries.